Add Ackly

Ackly uses your existing Slack channels and workflows with minimal effort.

Get started by adding Ackly to a public channel where you provide support to your customers. Just mention Ackly (@Ackly) in your channel and click Invite to Channel.

Use threads

Use threads to chat with your customers when they ask a question. It keeps your channel organized and enables Ackly to properly track the activity. If you aren't using threads to answer questions - start using them today!

Respond with reactions

Ackly listens for specific Slack reactions or emojis to provide useful data for your team. Download the custom emoji images and add them to your Slack workspace by following these instructions.

Create reports

Schedule automated Ackly reports for your team or request them manually whenever you'd like.

Automated
To setup an automated report, type the following into your channel where Ackly is running: /remind + name of your public channel + name of report + when you want to receive the report.

Example:
/remind #ask-growth-team "Ackly Daily Summary" weekdays at 5pm

Manual
Can't wait for the automated report? Request a report at any time by typing the name of the report (e.g. Ackly Daily Summary) in your channel. It's that simple!